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About Us

Frequently Asked Questions

Welcome to the TexTale Help Center – your style sanctuary for all things fashion and function! Dive into a world of assistance tailored to elevate your experience with our clothing collections. From sizing guides, to care instructions and troubleshooting, our Help Center is here to ensure you navigate the world of TexTale with ease. Unleash your wardrobe potential and make every outfit extraordinary with the guidance and expertise found in our TexTale Help Center. Because fashion should be effortless, exceptional, and never boring just like your experience with us!

TexTale - Basics should be simple, exceptional and never boring.

Processing  & Delivery Time
Typically, our order processing time is 2-3 business days. However, during peak seasons and sales events, the delivery period may be slightly extended. We appreciate your understanding in this matter.

Delivery time may vary depending on your shipping destination. 

Shipping Destinations and Rates
For information about the available shipping destinations and rates, please visit https://www.textale.tech/policies/shipping-policy.

Physical Shop
Please be aware that we do not operate physical retail locations, and our products are exclusively available for purchase online at www.textale.tech.

We hope this information is useful to you!

All about Shipping & Physical Shop

You can track your order here. 

If your order has been "Delivered" but not received by you, please don't worry. We're here to help! 

Just select "No, I need more help" below and send us the following: 

1. Order Number 
2. Complete shipping address
2. Email address linked to your order

We would be happy to further investigate the location of your order or fulfillment status.

I have not received my order

Please note, we have a very small window to make alterations to orders due to our fulfillment system's limitations but we'll still try. To proceed, please provide the following and send them to support@textale.tech

1. Order number 
2. Email address linked to your order 
3. Specific details of the changes 

Note: When requesting an address change, please ensure that you provide detailed shipping information or use the format below. 

Name:
Address：
Zip/Postal code：
City:
Province/State：
Country：
Contact Number：

Can I make changes to my order? 

On each product page, you will see a "size chart" link and a "what's my size" link. Simply input your measurements and the system will find the right fit for you! 😉 

Click here to watch the guide.

How do I select the right size?

For returned items or items for exchange,  we'll process your return/exchange and issue a refund to your original form of payment, usually within 5 business days.

For lost packages, we'll process them within 15 business days.

After this time, the refund time frame is as below:
PayPal account refunds: Up to 7 business days
Credit card refunds: Up to 7 business days

Where is my refund?

Thank you for reaching out!  Your order has been received and we are working on getting it shipped out.

Our processing time before an order ship is 3-5 days, excluding weekends.

We will email you a confirmation once it ships and that will include tracking information as well.

For more information, please feel free to visit https://www.textale.tech/policies/shipping-policy

Get more information

DELIVERY & SHIPPING

ALL ABOUT EXISTING ORDER

PRODUCTS, SIZE, & CARE

RETURNS & EXCHANGES

PRICES, PAYMENTS, & PROMOTIONS

REWARDS POINTS

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